FrequentlyAsked Questions
Get relevant answers to your queries or questions related to our comprehensive home healthcare services.
How can I ensure that the staff are authorised?
All of our healthcare providers are entirely certified, trained, and licensed by the Dubai Health Authority. They have vast experience in their respective professions, promising that you receive the greatest possible treatment.
What is home the health care system?
Home healthcare offers high-quality medical treatments in the convenience of your own home, removing the need to travel or wait in clinics. Our doctors, physiotherapists, nurses and other healthcare professionals are available to provide personalised health services wherever you are—at home, in the office, or a hotel—until you are fully recovered.
What healthcare services do you offer at home?
Our complete home healthcare services include:
- Doctor on call
- Home Nursing
- Lab test at home
- Pregnancy and postnatal care
- Baby and childcare
- Elderly and palliative care
- Physiotherapy at home
- Home vitamin infusion therapy
Who can take home healthcare?
Our home healthcare service is accessible to all individuals, including:
- Those requiring instant diagnosis and personal medical care
- Patients who are recovering from any kind of surgery or recently discharged from the clinic or hospital
- New and expectant mothers needing support
- Infants, babies, and children necessitating healthcare
- Seniors who want assistance
- Someone interested in vitamin infusion therapy at home
How do I know which medical service I need?
Our 24/7 medical helpline is available to guide you. A qualified healthcare expert will help you understand your medical requirements and connect you with the exact service and professional.
When should I call to book an appointment?
We provide flexible scheduling to meet your needs. You can call us at any moment for immediate treatment, and a medical specialist will arrive at your door within 45 minutes. Additionally, you can book your appointment in advance so that we can accommodate any special medical needs you may have.
Do I need to be present when treatment is provided to a family member at home?
While our medical specialists are completely competent in caring for your loved ones, it is preferable for you to be present in the initial phases. This allows us to provide critical information about the patient’s needs and inform family members about the continuing treatment process.
For how long can the medical professional stay?
Our medical professionals are available as long as you require them. We are dedicated to ensuring your health, whether through an emergency visit, overnight care, or long-term support.
Can I plan repeated visits to ensure continuing care?
Yes, you can set up recurrent visits for continuous care. We provide flexible scheduling choices to provide ongoing care based on your medical requirements and convenience.
What happens if my health issues change during visits?
If your medical condition changes in between visits, please contact us at any time. Our healthcare team is available to analyse your situation and make any required adjustments or further visits.